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Answers to Frequently Asked Questions Click on a subject below to get more information. If you have a question that is not answered here or elsewhere on the site, e-mail us at: firstname.lastname@example.org
About the prints
Illusions Gallery creates Fine Art Reproductions utilizing giclee process, which means we can produce the highest quality prints available. Each Reproduction is printed on artists' grade canvas with pigmented inks, stretched on stretcher bars (wooden strips that create a framework across which the canvas is pulled taut), and varnished to protect the surface. If you choose to have your Reproduction brushstroked, one of our artists creates texture - much like the raised texture of the paint on an original canvas - by following the brushstrokes of the original artist with medium used especially for this type of work. More about the prints.
IllusionsGallery.com is a safe, secure place to shop - we have taken every precaution to ensure
security for all transactions. All account information submitted to us is safely isolated from unauthorized Internet access. If you prefer, you may submit your order by telephone or fax.
Each print is produced to order. This allows us to offer a wide variety of art and keep the prices reasonable. Usual time is 1 week for your picture to be printed, stretched, varnished, and dried properly for safe shipping. Framing and/or brushstroking options add to the total time required. Please call: 770-832-2240, or email: email@example.com if you have questions about
the time it will take to get your order to you.
To Canada: UPS Standard Canada All Other Countries: UPS Worldwide Expedited *UK: there are also Postal options available for the UK: flat-rate Priority Mail and Air Parcel Post Shipments not covered by any of these options will be sent Global Priority Mail and billed at exact cost at the time of shipping.
Returns (return policy, click here)
- You may return an item in its original condition for a replacement or credit within 15 days
of receipt. Please call or e-mail for a return authorization number. Artistic effects charges
are not refundable. Your print will not be shipped until you have approved the artwork.
- Returns should be sent in the original packing.
- We recommend you use UPS, and insure the shipment (we cannot be responsible
for pictures returned damaged).
- Shipping charges can only be refunded if the return is due to our error. After a
return has been received, it will take 1-2 weeks to process.
- If you paid via credit card, the refund will be credited to your account.