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 Answers to Frequently Asked Questions Click on a subject below to get more information. If you have a question that is not answered here or elsewhere on the site, e-mail us at: info@illusionsgallery.com
About the prints Shopping safety Payment Sales Tax Shipping International shipments Returns Copyright What is gallery wrap?

About the prints
Illusions Gallery creates Fine Art Reproductions utilizing giclee process, which means we can produce the highest quality prints available. Each Reproduction is printed on artists' grade canvas with pigmented inks, stretched on stretcher bars (wooden strips that create a framework across which the canvas is pulled taut), and varnished to protect the surface. If you choose to have your Reproduction brushstroked, one of our artists creates texture - much like the raised texture of the paint on an original canvas - by following the brushstrokes of the original artist with medium used especially for this type of work. More about the prints.

Shopping safety
IllusionsGallery.com is a safe, secure place to shop - we have taken every precaution to ensure
security for all transactions. All account information submitted to us is safely isolated from unauthorized Internet access. If you prefer, you may submit your order by telephone or fax.

Payment
Illusions accepts major credit cards for online orders. You may also pay by mail,
via check or money order; to the following address:

Illusions Gallery
122 Lee St
Carrollton GA 30117

Orders paid by check will not be processed until the funds have been cleared. For immediate
shipping send a Bank or Cashier's Check (available from your bank).
To order by fax or mail click for instructions.

Sales Tax
Sales tax will only apply to residents of Georgia.

Shipping
Each print is produced to order. This allows us to offer a wide variety of art and keep the prices reasonable. Usual time is 1 week for your picture to be printed, stretched, varnished, and dried properly for safe shipping. Framing and/or brushstroking options add to the total time required. Please call: 770-832-2240, or email: illusions@mindspring.com if you have questions about
the time it will take to get your order to you.

 International shipments: Please be sure to select the appropriate shipping option at the checkout page to ensure correct shipping cost calculations. (This will prevent unnecessary delays in processing your order).
To Canada: UPS Standard Canada
All Other Countries: UPS Worldwide Expedited
*UK: there are also Postal options available for the UK: flat-rate Priority Mail and Air Parcel Post
Shipments not covered by any of these options will be sent Global Priority Mail and billed at exact cost at the time of shipping.
 

Returns (return policy, click here)
- You may return an item in its original condition for a refund or credit within 15 days
of receipt. Please call or e-mail for a return authorization number.
- Returns should be sent in the original packing.
- We recommend you use UPS, and insure the shipment (we cannot be responsible
for pictures returned damaged).
- Shipping charges can only be refunded if the return is due to our error. After a
return has been received, it will take 1-2 weeks to process.
- If you paid via credit card, the refund will be credited to your account.
If you paid via check or money order, a refund check will be mailed to you.

*December/Holiday shipping: call us if in doubt; we have extra staff to get a faster than
normal turnaround time for holiday orders.

Copyright

The Company respects the intellectual property of others, and we ask our Users to
do the same. If you believe that your work has been copied in a way that constitutes
copyright infringement, please provide the Company's Copyright Agent the following
information:

• an electronic or physical signature of the person authorized to act on behalf of
the owner of the copyright interest
• a description of the copyrighted work that you claim has been infringed
• a description of where the Material that you claim is infringing is located
on the site
• your address, telephone number, and e-mail address
• a statement by you that you have a good faith belief that the disputed use is
not authorized by the copyright owner, its agent, or the law
• a statement by you, made under penalty of perjury, that the above information
in your Notice is accurate and that you are the copyright owner or authorized
to act on the copyright owner's behalf

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